Return & Refund Policy
Thanks for shopping at soonhongherbs.
If you are not entirely satisfied with your purchase, we're here to help.
You have  calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If you meet the above requirements, you may return your product(s) to us by shipping the item to the address below
SOON HONG HERBS
Address: NO 20(2F), MEDAN ANGSANA 4, BANDAR BARU AYER ITAM, 11500 AYER ITAM, PENANG, MALAYSIA.
Contact Number: +6012-5157427
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
If you have any questions on how to return your item to us, contact us.